Privacy Policy & Terms of Service

Metta Health Limited (also referred to as “Metta Health”, “us”, “we” or “our”) is committed to respecting your privacy and complying with applicable data protection and privacy laws.

Any information you choose to send to us after completing and submitting your initial assessment form on our website ( is collected and used in full compliance with the Data Protection Act. We will promptly remove your details from our database if requested by you to do so. (Please email us at and let us know your name and email address along with your request to remove your details.)

You can visit our website without disclosing any personally identifiable information about yourself.
NB. We do not use cookies or collect other non-personally identifiable information about your browsing activity.

If you submit personal information by completing our web assessment form, you can be assured that we will only use your personal information to support your continuing relationship with Metta Health.

We have provided this Privacy Policy Statement to help you understand how we collect, use and protect your information when you visit our website and when you use our services.

We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.

Personal Information Collection

We endeavour to collect and use your personal information only with your knowledge and consent when you use our services or make enquiries.

The type of personal information we collect will include, for example, your name and postal address, email address, date of birth, telephone number, and any relevant medical information. Credit/debit card information may be collected when one of our healthcare packages is ordered. This information will always be encrypted before sending over a secure TSL/SSL network connection.

If you choose to provide us with your personal information it will be used in support of the intended purpose stated at the time at which it was collected, subject to any preferences indicated by you.

Children’s Privacy

We do not seek nor will we knowingly collect personal information from anyone under the age of eighteen, unless this has been agreed by a parent or legal guardian.

How Will We Use Your Information?

We may use your information for a number of purposes, including: managing and administering your account; delivering any services or information requested by you; responding to complaints or enquiries; administering debt recoveries; verifying your identity when required (for example, you may lose your password or security information and we may then need to ask you for other ‘identifiable’ information to protect your data from unauthorised access).

If you have consented to receive details of our services, you can contact us at any time to have your details removed from our contact list, or to update your information.

When May We Disclose Your Information to Others?

We may only disclose information about you and your contact details to other healthcare-related companies used by Metta Health in the event that we undergo re-organisation or are sold to a third party, subject always to the terms of this Privacy Policy Statement, in which case you agree that any personal information we hold about you may be transferred to that re-organised entity or third party for the purposes and subject to the terms of this Privacy Policy Statement.

Please note that Metta Health does not sell or pass your personal information to third parties (other than as set out in the paragraph above) unless you have given us permission or unless it is strictly necessary to deliver the services ordered or used by you and you are notified beforehand.

For example, we may disclose your data to a credit card company to validate your credit card details in order to obtain payment when you buy one of our healthcare packages.

Metta Health may also be obliged to disclose your personal information to meet any legal or regulatory requirements (for example to comply with a court order) or obligations in accordance with applicable law.

What About Social Media, Blogs and Reviews?

Any social media posts or comments you send to us through our Metta Health social media pages, (eg. the Metta Health UK Facebook or Twitter page) will be shared under the terms of the relevant social media platform (e.g. Facebook/Twitter) on which they are written and could be made public.

We do not control these social media platforms and therefore we cannot be responsible for the use of any posts or comments you may make. We recommend that you should review the terms and conditions and privacy policies of any and all of the social media platforms you use. That way, you will understand how they will use your information, what information relating to you they will place in the public domain, and how you can stop them from doing so if you are unhappy about it.

Any blog, review or other posts or comments you make about us, our products and services on any of our social media pages will be shared with all other members of that service and the public at large. Any comments you make on these services and on social media in general must not be offensive, insulting or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.

What About HTML5 and Log Files?

We use local storage such as HTML5 to store content information and preferences. Various browsers may offer their own management tools for removing HTML5.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and clickstream data.

We use this information to analyse trends, administer our website, track visitors’ movements around our website, and gather demographic information about our visitors as a whole. We may link this automatically collected data to other information we collect about our website visitors.

Monitoring and/or Recording of Your Communications

Monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with UK law, and in particular for business purposes, such as for quality control and training, to prevent unauthorised use of Metta Health’s website, to ensure effective systems operation, and in order to prevent or detect crime.

How Long Do We Keep Your Information For?

To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place.

In most cases, this means we will keep your information for as long as you continue to use our services, having expressed interest in them, and for a reasonable period of time afterwards if you stop doing so. After that we will delete it unless we are lawfully allowed or required to keep any data for audit or legal reasons.

We shall keep data on our prospect database for not longer than 3 years from receipt of any information, subject to an individual’s right to unsubscribe or be forgotten at any time.

Access to Your Information

You can write to us at any time to obtain details of the personal information we may hold about you. Please write to: Data Protection Officer, Metta Health Ltd., Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX or send an email to:

Please quote your name and address together with your mobile and/or email address (if relevant). We would be grateful if could also provide brief details of what information you want a copy of (this helps us to more readily locate your data).

We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

Information Security

Metta Health recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. Metta Health is constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction. We use industry standard SSL/TLS certificates to provide encryption of data in transit. For example, all access to Metta Health’s website is covered by Hypertext Transfer Protocol Secure (HTTPS).

Please be aware that communications over the Internet, such as emails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet.

Metta Health cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

Changes to Our Privacy Policy

Metta Health reserves the right to amend or modify this Privacy Policy Statement at any time and in response to changes in applicable data protection and privacy legislation.

If we decide to change our Privacy Policy, we will post the changes on our website so you know what information we collect and how we use it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will tell you. You will have a choice as to whether or not we are able to use your information in this different manner.

Contact Information

If you have any enquiry about Metta Health's privacy policy or practices, please write to:

Data Protection Officer
Metta Health Ltd
128 City Road
United Kingdom
or send an email to